Senior Help Desk and Training Officer
2023-03-13
Full Time
Description
Job Type Support - Univen Funded Closing Date 24/3/2023 Job Requirements
Requirements
- Bachelor's degree or equivalent in Computer Science/Information Technology or any related field with five years working experience in service desk support and administration.
Duties:
- Supports and maintains service desk.
- Participate in the planning and implementation of digital projects.
- Provide technical ICT and users support to the University community.
- Responsible for installing and/or repairing both hardware and software of PC's, tablets PC's, laptops, desktop computers, printers, and copiers.
- Assist users with computer-related issues such as trouble shooting equipment/network problems.
- Installs, configures, and upgrades operating systems and software on all tablet Pcs and other networked computers.
- Installs and configures PCs and peripherals such as printer and scanners as required for new installations.
- Assist users in the use of standard software including, but not limited to; anti-virus software, O365.
- Supervises service desk team and IT technicians. Contributes to the development, implementation and review of service desk related policies and processes.
- Implement departmental policies and standards and ensuring adherence to all security procedures. Provide advice, assistance, and training to IT users in matters that are technical in nature.